How to Stop Annoying Your Customers By Using Customer Analytics

knowledge management

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Relaxation

ONLY BELIEVE YOURSELVES.

WHAT IS GLOBALIZATION?

Globalization refers to the increasing unification of the world's economic order through reduction of such barriers to international trade as tariffs, export fees, and import quotas. The goal is to increase material wealth, goods, and services through an international division of labor by efficiencies catalyzed by international relations, specialization and competition. It describes the process by which regional economies, societies, and cultures have become integrated through communication, transportation, and trade. The term is most closely associated with the term economic globalization: the integration of national economies into the international economy through trade, foreign direct investment, capital flows, migration, the spread of technology, and military presence.^[1] However, globalization is usually recognized as being driven by a combination of economic, technological, sociocultural, political, and biological factors.^[2] The term can also refer to the transnational circulation of ideas, languages, or popular culture through acculturation. An aspect of the world which has gone through the process can be said to be globalized. Against this view, an alternative approach stresses how globalization has actually decreased inter-cultural contacts while increasing the possibility of international and intra-national conflicts.^[3]
From Wikipedia, the free encyclopedia

http://en.wikipedia.org/wiki/Globalization

Steve Jobs dies: Apple chief created personal computer, iPad, iPod, iPhone

Steve Jobs, the mastermind behind Apple's iPhone, iPad, iPod, iMac and iTunes, has died, Apple said. Jobs was 56.

ABC News – 1 hr 12 mins ago

http://news.yahoo.com/steve-jobs-dies--apple-chief-created-personal-computer--ipad--ipod--iphone.html

The GMAT’s Value in Business School

Make no mistake about it. Business Schools love the GMAT. And despite admissions officer statements that the GMAT score is “only one piece of your application,” it is a huge piece. Since its inception in 1953, the Graduate Management Admission Council (GMAC) – creator of the GMAT – has studied the desires of Business Schools. In fact, GMAT content is refined by intelligence gathered from frequent surveys of MBA faculty around the world. Additionally, GMAC sets aside profits to fund management education research — since 2005, GMAC has awarded $1.3MM in grants and fellowships to business school faculty and PhD candidates. The lesson? Take your GMAT seriously. Here’s why:

Follow by below link:

http://www.manhattangmat.com/blog/index.php/2011/08/19/the-gmat-value-in-business-school/

Infographic: How Employers Use Social Media to Hire and Fire

Have you ever Googled yourself? You should do it, but not to make yourself feel good about all of the references you can find to your person and/or your work, but to find out how much digital dirt you've left all over the Internet. That is, incriminating photographs or angry status updates posted after a late night out. Clean up as much as you can -- most of it will probably be self-produced and live on one or more of your social networking profiles (Facebook, Twitter, LinkedIn) -- because digital dirt is listed at one of five ways to ensure that you'll never get hired in this new infographic from Mindflash.
"A new law was recently passed allowing third-party companies to begin compiling social media reports for other companies to use in order to screen potential hires," warns the introduction to this infographic. "With this service becoming available in the near future, it's more important than ever to keep your social media presence as clean as possible -- you never know if a future employer is going to find something that makes it believe you are not fit for the job, or the type of employee they are looking for."
Mindflash presents the results from a CareerBuilder survey of employers taken in 2009, which found that 45 percent were using social media sites to screen potential hires. Today, surely, that number has increased, but the results -- that more employers find negative content more often than positive content in profiles -- has likely remained the same.
Infographics are always a bit of a hodgepodge of statistics culled from a variety of sources. Here, we sort through the clutter and pull out some of our favorite facts and figures:

• A 2009 survey conducted by CareerBuilder found that 45 percent of companies use social media sites to screen potential hires, with most of them looking at Facebook (29 percent) and LinkedIn (26 percent). Another group looked at Twitter accounts and existing blogs.
• More employers are finding negative content on social media sites (information that might lead them to not hire a candidate) than are finding positive content. More than half said they had found provocative and inappropriate photographs or information, 44 percent found content about using drugs or drinking alcohol, 35 percent found potential hires bad-mouthing previous employers or co-workers, and 29 percent found evidence of poor communication skills.
• Of those employers who found things to be positive about on social media profiles, 50 percent reported a good feel for the candidate's personality, 38 percent found evidence of creativity, 35 percent found solid communication skills, and 19 percent discovered food references from others about the candidate.
• 
  NICHOLAS JACKSON

  http://www.theatlantic.com

Japan Economy Shrinks More-Than-Forecast 3.7% After Record Quake, Tsunami

Japan’s economy shrank more than estimated in the first quarter after the March 11 earthquake and tsunami disrupted production and prompted consumers to cut back spending, sending the nation to its third recession in a decade.

Gross domestic product contracted an annualized 3.7 percent in the three months through March, following a revised 3 percent drop in the previous quarter, the Cabinet Office said today in Tokyo. The median forecast of 23 economists surveyed by Bloomberg News was for a 1.9 percent drop.

The March disaster hit an economy already weighed down by years of deflation and subdued consumer spending, and slashed profits at companies including Toyota Motor Corp. as factories were shut. The economy, now the smallest size since 1991 unadjusted for price changes, may shrink further this quarter before rebounding later in 2011 as reconstruction kicks in.

“The contraction in the second quarter will probably be even bigger as consumer spending and exports slump,” said Norio Miyagawa, senior economist at Mizuho Securities Research and Consulting Co. in Tokyo. “The economy will likely return to growth from the third quarter once the supply-chain disruption eases and reconstruction work begins.”

The Nikkei 225 (NKY) Stock Average fell 0.4 percent today on the worse-than-expected GDP data. The Nikkei has lost 8 percent since the quake and tsunami, which left more than 24,000 dead or missing. The yen traded at 81.70 against the dollar at 3:48 p.m. in Tokyo, compared with 81.69 before the report was published. 

More Information:

http://www.bloomberg.com/news/2011-05-19/japan-s-economy-shrinks-more-than-forecast.html

Call For Paper

2nd National Conference on Human Resource Management, NCHRM 2012

8 April 2012 -  New Delhi

Management Development Research Foundation, New Delhi invites papers on contemporary issues in Human Resource Management for the 2nd  National Conference on Human Resource Management, NCHRM 2012 to be held on 8 April 2012 in New Delhi.

Conference Tracks

• Human Resource Management
• Industrial Relations
• Organizational Behaviour
• Compensation Management
• Organization Development
• International HRM/Cross-cultural issues
• Strategic HRM
• Organizational Communication

Abstract Submission

Abstracts of the proposed papers in 250 words may be submitted to nchrm.india@gmail.com latest by 31 October 2011. Acceptance to the contributors will be intimated by 15 November  2011. 

for more information check following page:

http://spartacus.in/confrence/nchrm/index.html

Dreamweaver Software

In our information system subject,lecturer taught us how to design website by using Dreamweaver software, now I put here the video of You tube about using this software.

Forget the MBA. Managers Need to Study the Brain

It’s often assumed that effective decision-making involves rising above the messy emotions flowing through the mind and relying purely on rational analysis. But that’s not how our brains work, according to “Your Brain and Business: The Neuroscience of Great Leaders,” a new book by psychiatrist and executive coach Srinivasa Pillay. He argues instead that we make our best decisions when we do take our emotions into account.

To illustrate the importance of emotions, Pillay cites the example of executives at mortgage companies who were fearless about lending people money during the run-up to the housing crisis: “Without fear, they lacked the information that was necessary to judiciously distribute money,” he writes. “Fear is an emotion, and it needed to be part of the equation before money was lent.”

Pillay spoke with BNET about the role of emotions in decision-making and other insights business leaders can gain from brain science.

BNET: What can business leaders learn from brain science?

Pillay: People think there’s a huge divide between brain science and business, but businesses contain people and people have brains. So if we understand what is going on in their brains, we add another level of understanding concerning what’s going on in the business. It pays to be aware of the unconscious factors that are affecting the outcomes of a business strategy.

BNET: How are the insights into business offered by neuroscience different than those offered by psychology?

Pillay: Organizational psychology focuses on external behaviour that you can observe directly. Brain science puts those behaviours in context by addressing the unconscious factors underlying them.

And brain science reframes existing ideas from organizational psychology, making them more concrete. Because of the concreteness, and because these ideas can be illustrated with images, employees are often able to remember the insights they learn and are then able to execute them more effectively.

BNET: What’s an example of an existing idea that brain science reframes in an illuminating way?

Pillay: One of the reasons that business strategies are not executed effectively is that they are presented in a way that makes people anxious. This anxiety reduces productivity, undermining the strategy. An organizational psychologist might identify that productivity is affected by the level of your anxiety, but a brain scientist could say, “When you become anxious it activates the fear center in your brain, which can then disrupt the thinking part of the brain, to which it is connected.”

Moreover, brain science tells us that even when fear is completely outside of conscious awareness, the fear center of the brain still activates. If you’re unable to focus on a project, you may not be feeling anxiety consciously, but anxiety that is active in your brain may be lessening your productivity.

BNET: What is the role of emotions in effective business leadership?

Pillay: In business you’re dealing with more than just logical, linear consequences; you’re dealing with people. And people are as driven by emotions as they are by their thoughts.

For example, a lot of people are talking these days about the importance of empathy in the work environment. Neuroscience has now shown us that there are two types of empathy: cognitive empathy and emotional empathy. The latter is when you are in a conversation and you make a gesture to show that you relate to what the other person is saying — say, an “ah.” Cognitive empathy, on the other hand, is about demonstrating that you understand another person’s point of view. Using this form of empathy, you might start a sentence with, “So from your perspective…” When you use that approach it stimulates a very different brain region. While both forms are valuable, studies show that cognitive empathy is actually superior in terms of determining effective outcomes in negotiation.

BNET: Is there one part of the brain that plays a particularly important role?

Pillay: In brain science we look more at neural systems than single regions. Having said that, the amygdala is one of the most critical brain regions that is relevant in business. The amygdala is an emotion processor. We are evolutionarily wired to process fear over and above other emotions, which is a way the brain helps protect us from threats. Understanding how the amygdala interacts with the thinking brain, and how it might affect decision-making biases, is one of the most valuable contributions neuroscience can make.

By Zack Anchors

By BNET Contributor | August 2, 2011

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     As you know return on investment for every company is a critical issue and it depends on the power of team-selling system that company applies,so this video can give you new ideas to increase your sales power.

Part 1

5

4

3

      wowwwwww,I can not believe that among 110 governmental universities in Iran ,none of them do not use social media in the central libaray's website. As I know there are so many countries that do not use social media in their   connections but Iran has so many potentials that if  people focus on them , IRAN can be the first one,,,,,,,but obstacles and limitations cause some problems that prevent from progress.So investigating about obstacles and limitations can lead me to write an article.

EXTRA 3

    As I remembered ,before I wanted to start MBA I search some things that related to the GMAT ,I found one site that really I love it ,it is so beneficial and valuable for me and every time I read some article there that affects on me.If you want can visit: GMAT.

EXTRA 2

Is there a conflict between e-commerce and direct sales?

This topic is one of the problems that I must answer to it  just today in the case study that the lecturer has assigned.

As I know about e-commerce ,it can reduce the cost , prevent wasting the time, develop the company according to the fast changes in technology, engage the customers to sales force more than before, have connection 24/7 with supportive services.

Although it has some advantages , it also involve some disadvantages.For example: Any one, good or bad, can easily start a business. And there are many bad sites which eat up customers’ money.There is no guarantee of product quality.There are many hackers who look for opportunities, and thus an e-commerce site, service, payment gateways, all are always prone to attack.

SO what are the effects of the e-commerce on the losing the job of sales force?Can you help me?

EXTRA 1

5 Ways to Be Happier at Work

2

       Social media is about relationship between groups of  human.It can connect you to every body in every where. You may learn so many things from people without any cost.For instance , one of my lecturer said to me that he is learning programming by watching some videos in YOUTUBE without any expense.

     Therefore everything can be possible by using social media .I prefer to focus on investigating  learning's levels by using the YOUTUBE ,and I want to choose MSU students as my sample.Today I prepare a good questionnaire which maybe tomorrow I distribute that.I hope it give me good experience to do this project.

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IDEA 1

Knowledge Management and Social Media is one my best interesting subject that I read so many articles in the journals and also I watch some videos in YOUTUBE . I  gather some information about them because I want to start writing article for the conferences which hold in March 2012 in Germany. I am trying so much to have a article for that conferences because I know German and using my knowledge make me so confident that every time that I was learning German wish to see such day.

I hope I accept for that .I  will put some of my founded videos and reports about this topic ,,,,,,

Social Networking: What Does It Mean for Knowledge Management?

First pace

As I have been a MBA student, I have found out some of my interests that before I didn't know about them and they were inside me potentially.After passing five modules in MBA and consulting with some of my lecturers I decided to start writing my ideas and every things that happen in my mind in this blog.So I want to say about my vision and mission to write this blog and then in other posts I begin with my concerns.

Vision: 

                  Writing my ideas whenever that I think so much about them and going step by step toward them to develop them as a article or getting  additional knowledge and information  for myself.(short term)

Mission:     

                  Managing the information that I gather through my education and experiences for having my ideal       life (personal and professional life).

                 Teaching all of findings to the students who they also want to have and make their future and so   many innovative ideas that apply to get to them.